The article deals with the importance of that part of the companies the service management. There a sons that necessitated the development of a quality management system in the enterprise at the aspect of high after realisation product support by providing customer service. The importance of these activities of the company is analyzed in terms of the necessity of it sexistence to do business in the European market and providing the enterprise sustainable competitive advantage in the domestic. The evolution of enterprise development with inevitable change targets. The article describes the scheme of service management for the manufacturing enterprise, the influence of such a system on the internal environment of the company. Analyzed the interrelation between customer-orientation and clients relationship management. Considered the implementation and improvement of service management and quality management asessential components of the process of modernization of domestic enterprises.


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